FAQs

This are common questions that may be of interest to you. However feel free to contact us.


Setting up your corporate or personal account is quick and easy! Simply call us at Local: (347) 865-6575 We will assemble a client profile for each individual traveler to consistently fulfill their specific needs.


We accept all major credit cards, and direct billing to corporate accounts.


All new clients will automatically receive a 15% discount off their first round-trip airport service! Current corporate clients who are traveling for personal reasons (vacations, etc.) are eligible to receive a 15% discount.Please inquire regarding special rates for special services, and any additional discount packages we may offer at any given time.


You may change a reservation at no charge prior to the vehicle being dispatched for the initial reservation.In order to cancel or change a reservation. It is best to contact us via phone 24hrs prior to the pick. Emails or text messages are not suggested in order to provide you with reliable service.


All no-show and cancel on locations will be charged the full amount of the trip, plus any wait time incurred.

For all vehicles, the minimum hourly charge is three (3) hours for local service (within a 25 mile radius), and five (5) hours for out of area (outside a 25 mile radius).


Hourly charges are calculated from the time the vehicle leaves our garage until it returns.


You will always be met in baggage claim at all airports by your driver, unless we are specifically told to meet you elsewhere. Look for the driver with a sign with your name on it!


Wherever we are picking you up, if you cannot find your driver for any reason, DO NOT LEAVE. Simply call our office, and we will connect you with your driver immediately. Failure to contact our office will result in your account being charged the full fare for the trip.


You should book your trip as soon as you have your itinerary, especially for large corporate transfers, weddings, and proms.


Of course! Although our current reservations take priority, we will gladly dispatch a vehicle immediately for you at no extra charge. Depending on where you are located, where you are going, and what type of vehicle you need, we can get you a car in as little as 15 minutes.